PEOPLE INNOVATION IMPACT

Star In The Making

New blood is essential in the pensions industry, not only to boost staffing levels but to provide new energy and ideas. This award will recognise a relative newcomer to the industry who has made their mark through their ideas, approach and hard work.

Who should enter? +-

Entrants/nominees should be in the process of or have recently completed an accreditation, an apprenticeship or qualification with a pensions or pensions-related organisation or one of their partners. Entries will not be accepted from individuals that have left the sector. It is unlikely that anyone joining the sector in the last three months will have made sufficient impact.

The PMI Pinnacle Awards 2022 recognise the contribution by newcomers in the last two years (since 1 January 2020)

What the judges are looking for +-
  • How the individual has made a quantifiable contribution to the organisation and/or its customers and other stakeholders, that goes beyond the requirements of their course. Please also highlight the person’s passion for and commitment to a career in the pensions sector.
  • A unique set of skills and how they have been applied to a particular problem or issue.
  • Any new ideas brought about as a result of the individual’s work.
  • The ways in which the individual has made their mark at the organisation, including any benefits they brought.
  • Ways in which the individual has inspired others in the organisation
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Team of the Year

This category recognises outstanding teams within the pensions sector, a strategic partner or a supplier to it, that have together achieved remarkable accomplishments for the benefit of the organisation/ stakeholders/scheme members.

The winning team will have created a powerful and impactful dynamic that is delivering tangible, positive results for the organisation. The winning entry will showcase the team’s achievements and demonstrate its success as a result of a proactive and structured approach to teamworking. It will demonstrate all the hallmarks of a high-performance team and be an inspiration in and beyond the profession.

Who should enter? +-

Teams come in all shapes and sizes. It could be a team of a few individuals within a whole department, the department as a whole, a management team, a board, a trustee board, etc. Entrant teams must be clearly defined and comprise two or more people and engaged in regular activities. This award will recognise teams that have demonstrated excellent collaboration in the creative and effective ways they discharge their responsibilities.

The PMI Pinnacle Awards 2022 recognise the contribution by teams in the last two years (since 1 January 2020).

What the judges are looking for +-
  • Evidence of an outstanding performance in the face of a variety of atypical challenges over and above your normal daily work.
  • Evidence of the impact that teamwork had on performance including the organisation of the team, clear definition of roles, allocation of tasks, generation and sharing of ideas.
  • Evidence of motivation, a culture of respect, trust and support.
  • Evidence of good decision-making and conflict-resolution.
  • Evidence of open communications.
  • Evidence of the use of team problem-solving techniques and measurement methods.
  • Evidence of how rewards, feedback and celebrating success has contributed to team performance.
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Frontline Hero of the Year

Our profession directly and indirectly generates work for hundreds of thousands of individuals and is a great reflection of our diverse society. Many of us experience the contribution our frontline colleagues make to the success of our organisations; yet all too often recognition of their impact is limited to their immediate peers. This award aims to discover our true frontline heroes and celebrate and showcase their contribution.

Our winner will encapsulate the spirit and professionalism of pensions at its best, demonstrating the hallmarks of service excellence from individuals and teams that provide an inspiration in and beyond the profession and who highlight the opportunities open to all in pensions and its great potential as a career of choice.

Who should be nominated? +-

Individual or teams (existing or special taskforce) from any type of organisation who can show how they meet the criteria or those nominated by their employer, colleagues, clients, or peers.

Entries must be for a person with exceptional behaviours that has demonstrated a tangible, relevant impact and contribution in a wider pensions context.

The PMI Pinnacle Awards 2022 recognise the contribution by frontline heroes/heroines in the last two years (since 1 January 2020).

What the judges are looking for +-
  • Humanity and authenticity.
  • The spirit and professionalism of pensions at its best.
  • An inspiration within and beyond the sector.
  • Showcase how our profession and sector reflect the great diversity of our society.
  • An individual who is an excellent role model in making pensions a career of choice.
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Leader of the Year

The Leader of the Year is presented to an outstanding leader who has made an exceptional difference. This person is seen as a best-of-class leader among their peers.

Who should enter? +-

This award will recognise a leader who has made a real difference in a strategic sense to both the operation in their workplace and the organisation as a whole in terms of impact and effectiveness. This leader will be someone who has not only steered the organisation through the difficulties of the pandemic, but also gained the respect of customers and cared for the needs of the team during their most difficult times.

The PMI Pinnacle Awards 2022 recognise the contribution by leaders in the last two years (since 1 January 2020).

What the judges are looking for +-
  • Clear differentiators from other entrants to the award, evidence of innovation and endorsement by both team members and the employer.
  • The entry should offer a strong proposition in response to the challenge ‘why this person, this year?’
  • The submission can be self-written or nomination based.
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Lifetime Achievement Award

The Lifetime Achievement Award recognises the outstanding contribution and achievement of an individual throughout their career and is awarded only when a truly worthy candidate is identified. The Award is therefore given to an individual whose contribution has made an outstanding impact on the sector and potentially beyond.

Nominations are welcome from anyone. As this represents the ultimate award, current and past honorary officers of the last five years will be invited to form a judging panel. Their decision will be ratified by the Board of Directors.

Who should be nominated? +-

The PMI Pinnacle Awards recognise excellence in the sector in the last two years. The lifetime achievement award is different.

This award is given to an individual currently working in or retired from the sector, academia, research, politics, regulation or the media. It acknowledges not only an outstanding record of personal achievements but also significant contributions to the advancement of knowledge and the improvement of outcomes for scheme members. Nominees do not need to be members of the Institute.

Those serving on the PMI Advisory Council or Board of Directors are not eligible. They will become eligible five years after leaving their role. Self-nominations are not permitted

Criteria +-
  • Nominees:
    • can be from any walk of life (the profession, business, academia, the public sector, government, media, etc.)
    • Does not need to be a member of the Institute
    • must have made an “outstanding contribution” which is of distinction, including “ordinarypeople doing extraordinary things”
    • a contribution may be extraordinary regardless of whether or not:
      — that contribution is widely known/obviously apparent
      — the candidate’s contribution relates to the field of pensions
  • The “outstanding contribution”, regardless of the timescale, might be in the form of:
    • a single achievement
    • multiple achievements in the same field of endeavour
    • achievements in different fields of endeavour.
  • Recipients of the Award will normally be seen to have served the community in the broadest sense, whether in terms of the achievement for which they are being recognised or in other contributions they have made.
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Innovation in Learning, Development and Talent Retention

Organisations that are successfully delivering development and talent retention programmes and enabling people to grow and flourish in their organisations should be celebrated and their example shared across the sector. This award is open to boundary-pushing teams, organisations and partnerships who can demonstrate best in class approaches to developing people and retaining talent that has made a significant contribution to their organisation and beyond.

Entries must show sustainable change in the approach to people development and illustrate how an initiative or approach was different from ‘business as usual’ approaches.

Who should enter? +-

Entries are welcomed from both suppliers to the pensions profession and client organisations. Entries are welcome from teams and entire organisations who can demonstrate a commitment to innovative learning and evidence the outcomes. Entries are welcome from overseas offshored operations as well as those based in mainland UK. Entries will not be accepted from initiatives which are planned, in development or in progress.

The PMI Pinnacle Awards 2022 recognise work and projects that were completed or operational over the last two years (since 1 January 2020).

What the judges are looking for +-
  • New or ground-breaking or substantially novel ways of engaging learners, stimulating the creation and sharing of knowledge, integrating learning and work and accelerating organisational learning and generating business impact.
  • How the organisation has created and environment that fosters learning and develops capability in the workplace.
  • Evidence of how sustainable value has been created, for both the actual business impact and stakeholder benefit.
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Innovation in Systems & Technology

This award celebrates the innovative use of technology in pursuit of business goals as well as technological developments which enhance our industry. It seeks examples of innovative application of systems or technology in pensions, including artificial intelligence.

Its scope is wide and can relate to advanced service delivery, use of data, management of resources or any other area where technology has been employed in support of better service delivery or to enhance the pensions experience.

Who should enter? +-

Entries are welcomed from both suppliers to the pensions profession and client organisations. All products and services will be considered equally from the simplest and least expensive or have the most complicated rationalisation. Eligible technologies can be an object, tool, system, software or process. It must be clearly defined and demonstrably improve outcomes in pension service delivery or in the daily working experience of everyday users. Entries will not be accepted from initiatives which are planned, in development or in progress.

The PMI Pinnacle Awards 2022 recognise work and projects that were completed or operational over the last two years (since 1 January 2020).

What the judges are looking for +-
  • Tangible positive impact to the pensions function.
  • Genuinely innovative scalable technology led solutions.
  • Strategic alignment with your business and/or client(s).
  • Value led initiatives with a genuine return on investment (true innovation is not always about those with the biggest budget).
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Innovation in New Product or Service

New products and services are continually developed to support our industry and wider society. This award celebrates those innovative products and services which have become game changers and highlight our progress in this arena. This award recognises the stand-out product, or service, which, through its development and utilisation, has had the most positive impact on pensions provision.

Who should enter? +-

Any organisation or individual within pensions. You could be an in-house manager, trustee, a service provider or a supplier of goods or services. All products and services will be considered equally from the simplest and least expensive to the most technically advanced. Eligible product or services can be an object, tool, system or process – but it must be clearly defined and able to be marketed and sold as a stand-alone solution within an overall business offering. Entries will not be accepted from initiatives which are planned, in development or in progress.

The PMI Pinnacle Awards 2022 recognise work and projects that were completed or operational over the last two years (since 1 January 2020).

What the judges are looking for +-
  • How was a need and/or market for the product/service identified?
  • Analysis of costing (buy/sell/both, as applicable) and development of the business case.
  • A clear explanation of the product/service development process, including due diligence, design, testing and launch.
  • Description of the impacts of the product/service for stakeholders (e.g., customers, end users, public, employees etc as applicable).
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Innovation in Trusteeship

The decisions trustees make will profoundly impact the lives of members in retirement and members yet to retire. This award is made to celebrate a trustee or a trustee board who has gone beyond the day-to-day requirements of trusteeship, navigating the many challenges and providing innovative solutions to those to whom it really matters – scheme members.

Who should enter? +-

Entries are welcomed from all types of pensions trustee – lay, professional, sole, and corporate. It could be a chair of trustees, a professional trustee firm or partnership, or a trustee board. Evidence the outcomes. Entries will not be accepted from initiatives which are planned, in development or in progress.

The PMI Pinnacle Awards 2022 recognise work and projects that were completed or operational over the last two years (since 1 January 2020).

What the judges are looking for +-
  • New or ground-breaking or substantially novel ways of engaging members.
  • A thorough understanding and application of topical issues such as climate, DE&I, and the implications on a scheme and its members.
  • Evidence of how sustainable value has been created, the both the actual impact and member benefit.
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Impact on Climate

The power we use, the paper we print and the buildings we occupy are all significant contributors to carbon emissions. Our behaviour in and around our operations, from energy efficiency and waste management, to recycling and reduction in the use of non-sustainable plastics can reduce emissions. This award showcases the positive action taking place in the industry.

Who should enter? +-

Entries are open to individuals, organisations, in-house teams, trustees and suppliers to the industry. Entries will not be accepted from initiatives which are at inception or early planning stages or without demonstrable results.

The PMI Pinnacle Awards 2022 recognise work and projects that were completed or operational over the last two years (since 1 January 2020).

What the judges are looking for +-
  • Evidence of the implementation of environmentally friendly practices and specifically the role of our profession in their success (including economic and/or wider societal implications).
  • Evidence that the initiative raises the bar on current best practice and goes beyond “the day job”.
  • Initiatives which demonstrate leadership and help to unlock sustainability for the organisation and its customers.
  • The use of technology and/or capitalising on changes to the way people work or travel, or occupy premises.
  • Specific new climate-related initiatives and the impact these have had.
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Impact on Customer Experience

Everybody is a customer of the pensions industry, either internal or external. Organisations who proactively design, manage, monitor and adapt their customers’ experiences often see both financial and brand affinity rewards in increased customer retention and recommendations. This award recognises excellence in those serving customers and clients.

Whilst customer service might focus on the direct physical and virtual interaction with customers, customer experience considers the entire lifecycle of a customer and all factors that could impact their awareness, understanding, attraction, purchase, service and advocacy of a brand, product, or service.

This award will look beyond any single department, recognising coordinated efforts from across the breadth of an organisation.

Who should enter? +-

In-house and outsourced organisations within the pensions sector who can clearly demonstrate an exceptional experience and best practice delivered to their customers. Please do not submit an entry in this category for projects that are planned or are in development, in the process of being implemented, launched or are aspirational.

The PMI Pinnacle Awards 2022 recognise work and projects that were completed or operational over the last two years (since 1 January 2020).

What the judges are looking for +-

The judges want to see submissions that are evidence based and demonstrate results.

  • Provide clear evidence that demonstrates the rationale for change; the challenge that existed and the clarity of the business case to undertake the project, including the insight and understanding of the requirement of how it needed to change.
  • Explain the approach taken around the creation and implementation of the initiative and provide evidence that supports this approach. Explain any challenges that were experienced and overcome in implementing the project and what lessons were learned.
  • Evidence how your initiative supported your corporate/organisational strategy. How did the cost of implementation of your initiative deliver a positive return to the financial performance of your organisation? What was the overall return in investment from the initiative?
  • Demonstrate by evidencing the difference made to the overall customer experience with performance measures, customer experience metrics and evidence of positive change and the overall impact on the organisation.
  • Provide evidence of the strengths of your submission that could be applied universally within the pensions sector. Explain how your initiative demonstrates excellence and would benefit pensions.
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Impact on the Profession

This award is bestowed upon a person who has recently, or is currently, undertaking a project, initiative or similar that has a significant impact on the profession at large, or associated with the area of pensions, long-term savings or financial services.

Such impact could have been made through any field of endeavour, including day-to-day business, research, education, thought-leadership, media, politics, regulation, consumer affairs, etc. It is likely that the work of this individual will have had an impact on pension scheme members, the pensions profession or public understanding of the importance of pensions in one aspect or another.

Who should enter? +-

If you know of someone whose achievements are outstanding and who has worked above and beyond the call of duty and created a lasting impact, we welcome hearing from you. You may wish to nominate an individual or yourself.

The entry needs to be able to demonstrate impact on the pensions profession, so entries will not be accepted from initiatives which are planned or in early development. However, medium and long-term ongoing programmes, that can demonstrate impacts, will be accepted.

The PMI Pinnacle Awards 2022 recognise work and projects that were operational over the last two years (since 1 January 2020).

What the judges are looking for +-

The judges want to see submissions that are evidence based and demonstrate results.

  • A significant or sector specific breakthrough story for the profile and impact on the profession beyond the immediate industry.
  • Evidence of a wider understanding or progression of pensions or long-term savings that might endure and/or evidence of real external impact (beyond the organisation itself)
  • How the thinking of the profession, or part of the profession has changed due to the work or contribution of the nominee.
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Impact on Society

At its heart, the pensions industry is a people business. The impact that our activities have on individual families and communities can be profound. This award celebrates the very best and most impactful initiatives which have made a significant contribution to wider society.

The category recognises organisations, individuals or teams creating positive and tangible social value through excellent pensions practices or as part of a social responsibility initiative.

Who should enter? +-

Entries can come from individuals, teams, large or small organisations, or by a collaboration between a number of parties. Eligible entries are those which can demonstrate that a sustained impact on society and social value has been created, evolved and delivered, ideally, during the last two years. Entries will not be accepted from initiatives which are planned, in development or in progress as it needs to be able to demonstrate impact through successful outcomes.

What the judges are looking for +-
  • The Judges expect to see a methodical approach to the generation of social value through their respective initiatives.
  • Real external impact (beyond the organisation itself) and/or of positive influence on a community helped by the intervention.
  • Evidence of re-purposing or re-positioning a function to a wider purpose. If the intervention was resulting from COVID was there a supporting business continuity plan to avoid adversely affecting (or to help return effectively to business as usual)?
  • Operating in a structured way or within an insightful framework that considers intended impacts (e.g. social value framework).
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Entry Criteria

Important principles

We believe that innovation, equity, diversity, inclusion, and carbon reduction are vital ingredients to an impactful sector. Where possible every award entry should address these principles.

Language

Judges are looking for clear and concise information in each of the sections when assessing the entries. Be clear and concise. Don’t waffle, or use jargon or marketing-speak, please summarise where possible.

Judging

This is your opportunity to tell the judges why the nominee(s) should be recognised and celebrated.

Each question will be scored, and incomplete questions will not attract a score.

Please note, each section has a word limit detailed next to the question.

Please use the section numbers and headings/ questions to aid judging.

You must not contact any of the judges in relation to your entry.

Supporting files and statements

Testimonials:
You may provide testimonial evidence from clients, partners, suppliers, industry figures and your/your nominee’s colleagues within your organisation to strengthen your application.

Supporting materials:
Uploading supporting material is optional and at your own discretion.

As a minimum, we recommend uploading images and, if appropriate, financial figures or charts to strengthen your submitted statements.

Judges are not required to score supporting material but can use supporting material as evidence to support a claim. For this reason, please ensure all important statements are included in the main body of your awards submission - do not rely on the supporting materials section alone to evidence your entry.

Any documents uploaded should be no longer than 1500 words, and any video should be no longer than 5 minutes.

Video link:
If a picture is worth a thousand words, think what a video can do! This is not mandatory, but we recommend providing a video link to show the judges a visual of your entry, where one exists. Please do not exceed a time limit of 5 minutes.

Company logo:
Please provide the logo of the company you/your nominee works for. This should be supplied in colour, preferably as a vector EPS file. We recommend a resolution of at least 300 dpi. If your entry is successful, we will use this logo to promote you as a finalist on our website.

Headshot:
If possible, please provide a headshot of the entrant, or a team photo if the entry is for a team. This should be supplied in colour, preferably as a vector EPS file. We recommend a resolution of at least 300 dpi. If your entry is successful, we will use this image to promote you as a finalist on our website, along with the company logo.

100-word award summary:
Should your entry be shortlisted, this summary may be published and shared in our marketing activity. Please ensure it is written in the third person.

For example: ‘Company X’s award shows innovation and resourcefulness…’, rather than ‘Our award shows innovation and resourcefulness.’

You will not have an opportunity to review or amend the summary, so please ensure it is correct and accurate before you submit it.

Social media and contact information
You should include the organisation’s social media contact details with your submission in order that we can promote your entry should you be successful. If your entry is for an individual rather than the organisation, you should also include the individual’s Twitter handle and Linked In profile details if they have them.

Please upload all materials as a zipped file.

Judges

Judges to be announced.